Legal

All of our company and legal info in one easy place

SHIPPING

US Shipping 

  • Lower 48
    • Free shipping on orders over $125 to the Lower 48
    • Flat rate shipping of $10 for orders less than $125
  • Alaska & Hawaii
    • Flat rate shipping of $30 for orders to Alaska or Hawaii, except Wobbel brand products
    • Wobbel brand products are $65
  • Shipments will be sent through USPS or UPS and tracking will be provided to you via email when your package has been shipped.

Local Pickup in Arizona

  • Are you local and want to pick up a last minute gift or want to save on shipping costs? We’ve got you covered! We offer a local pick up service in Litchfield Park, which is in the West Valley of Phoenix. Please contact us before placing your order to schedule a time (available times may vary). Your purchase should be picked up within 5 days after placing your order.  Just place your order online and choose the option for “Local pickup” during checkout.
    **Please make sure to always contact us BEFORE placing an order to verify you can pick up your purchase at a time convenient for you**

International Shipping

  • Please contact us for availability and cost estimate. We are not responsible for missing or lost orders. All applicable custom fees, duties and tariffs are the customer’s responsibilities. We will not refund shipping for orders returned as rejected because of custom fees.

Processing Orders

  • We strive to pack and ship all orders within 2 business days, though most orders will be shipped within 24 hours of the order being received.

Gifts

  • If your are ordering a gift and don’t want the invoice included in the package, please add GIFT in the comment box during the checkout process.  In this case, the invoice will be emailed to you directly.

Signature for Delivery

  • Once an order is marked delivered, Purple Panda Company is not responsible for replacing due to theft or if it goes missing. If you are concerned or have had past issues with packages going missing, we recommended e-mailing us for a required signature at delivery. Please e-mail us at info@purplepandacompany.com
RETURNS & EXCHANGES

We only offer exchanges or store credit at this time, subject to conditions and stock availability.

You may also return an item and receive store credit within 7 days of your order being delivered. Buyers are responsible for all shipping costs back to Purple Panda Company. Items must be in original packaging and must show no signs of use. Cost of original actual shipping fees to the customer (note: actual shipping fees may be more than our flat rate shipping charge) will be deducted from the available store credit. This also applies if shipping was free to the customer. If the items come in a sealed container or plastic, it must be returned in the same condition. Returns must be sent back to us within 7 days of our approval of a return (based on the date on the postmark).

The customer pays shipping costs for any returned items. We are not able to reimburse shipping fees. Refund and exchange requests will be denied if not received within 7 days of purchase. Please e-mail us at info@purplepandacompany.com for return instructions.

Store credit will be issued once we have received the item and deemed it in proper unused condition.

If 7 days have passed since receipt of your purchase, unfortunately we cannot offer you exchange, or store credit.

There are no exchanges or store credit available for seasonal or special order items. These will be stated as such in the item listing description. The same applies for sale items.

Exchanges (if applicable)

We gladly accept exchanges. If your order qualified for free shipping and the exchange of the item(s) changes your original order total so that it is below the minimum price point for free shipping we will deduct actual shipping cost from the sum of the price of the returned item(s) to cover costs incurred with shipping your original items.We can sometimes accommodate exchanges if we still have stock available in a different size/color/style or a similarly priced item. Send us an email at info@purplepandacompany.com and we will try our best to accommodate your request Please note that customers are responsible for shipping the item to be exchanged back to Purple Panda Company.

Damaged items

All items are inspected and carefully packed. Some items are sealed directly by the manufacturer. Should there be a defect with an item, please contact us by email info@purplepandacopany.com within 48 hours of delivery via email with a photo of the damage or defect, so we can address the situation. Purple Panda Company is not responsible for items damaged after being opened. We can reach out to the manufacturer on your behalf or provide you with a contact method to see if they may be able to assist in any way.

For our wooden toys there is a normal range of wood grain and natural markings that are part of the product. These are not considered defects by the brands we carry and are instead celebrated as part of what makes wooden toys unique. Returns/Exchanges will not be accepted for not liking the wood grain on your individual item as this is not considered a defect.

Returning Goods

You are responsible for the cost and risk of returning the Goods back to us. Please contact us by email: info@purplepandacompany.com

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Sale/Clearance items are non-refundable.
Contact us

If you have any questions about any of these policies, please contact us: hello@purplepandacompany.com

PRIVACY POLICY
effective 1/1/2020

Our website is https://PURPLEPANDACOMPANY.com

By using our website and services, and/or purchasing our products (if applicable), you are providing implied consent and you agree to the following terms and conditions.

We utilize cookies on our site. If you understand how cookies are used and you would prefer to not have your activity tracked, you should exit our site now.

For more information about our policies please review the following or contact us.

 

Introduction

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Privacy Statement

We are extremely committed to protecting your privacy. Authorized employees within the company, on a need to know basis only, may use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Governments have created specific offences for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

 

Confidentiality

Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep on them, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company and its vendors will only be in connection with the provision of agreed services and products.

 

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

 

Availability

Unless otherwise stated, the services featured on this website are available on a Global Basis. All advertising is intended for the Global market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

 

Log Files

we use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

 

Cookies

Like most interactive web sites, our site uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

 

Links To This Website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

 

Links From This Website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

 

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the United States and other countries. The brand names and specific services of this Company featured on this web site are trademarked.

 

Communication

We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature.

 

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

 

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

 

General

The laws of the United States of America (USA) govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the USA courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

 

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

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